Refund policy

Last updated: September 23, 2026

Most SouthWorks decals are custom made to order, printed and cut in-house for your specific bike, colour or plate number. Because of this, our refund policy works a little differently to a standard retail return. Please read the sections below to see what applies to your order.

Our Mistake

If your decal arrives with the wrong design, wrong colour, wrong size, or a printing or cutting error on our part, we will reprint and resend it at no cost to you, or refund you in full if you'd prefer. Just contact us within 14 days of delivery with a photo of the item and your order number.

Damaged or Defective Items

If your decal arrives damaged, defective, or has lifted or peeled shortly after a correct application, contact us within 14 days of delivery with photos of the damage. We'll replace the affected decal or issue a refund.

Incorrect Details Supplied by You

Because many of our decals are personalised (for example, with your race or plate number), we're unable to offer a free replacement if incorrect details were provided at checkout. If you spot an error in your order, contact us as soon as possible, ideally before production begins, and we'll do our best to correct it. Once a personalised decal has been printed and cut, we can offer a reprint at a reduced cost rather than a full refund.

Change of Mind

As our decals are made to order, we're not able to accept change-of-mind returns or cancellations once production has started. If you need to cancel or amend an order, contact us as soon as possible after purchase and we'll do our best to help before your decal goes into production.

Non-Custom Items

For any stock items that aren't personalised or made to order, you may return them unused and in their original condition within 14 days of delivery for a refund or exchange. Please contact us before sending anything back.

How to Request a Refund or Replacement

Email us at southworksnz@gmail.com with your order number, a description of the issue, and photos where relevant. We'll get back to you and let you know the next steps.

Refunds

Approved refunds are issued to your original payment method. Please allow a few business days for your bank or card provider to process it once we've confirmed the refund.